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    Terms of Service

    Last Updated: April 2, 2026

    1. Agreement to Terms

    These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and AnswerEdge LLC ("AnswerEdge," "we," "us," or "our"), governing your use of our managed AI receptionist services, including voice agents, SMS agents, webform follow-up agents, and related services (collectively, the "Services"). By subscribing to our Services, clicking "I agree," completing a payment, or otherwise indicating acceptance, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a business entity, you represent that you have the authority to bind that entity.

    2. Description of Services

    AnswerEdge provides a fully managed, done-for-you AI receptionist service. We deploy, configure, monitor, and optimize AI-powered voice and messaging agents that operate on behalf of your business. Our Services may include:

    • Inbound AI Voice Receptionist: An AI agent that answers inbound phone calls to your business, handles frequently asked questions, qualifies leads, collects caller information, schedules appointments, and routes urgent calls according to your specifications.
    • SMS Receptionist: An AI agent that responds to inbound text messages on behalf of your business.
    • Webform Follow-Up: An outbound AI voice agent that contacts prospective customers who submit a webform on your website, qualifying their interest and collecting relevant information.
    • Integrations: Configuration and maintenance of integrations with your existing CRM, scheduling, and business management tools through supported third-party connectors.
    • Ongoing Monitoring and Optimization: Continuous monitoring of agent performance, call quality review, and iterative improvements to conversation flows and agent behavior.

    AnswerEdge is a managed service provider. You do not receive access to the underlying AI platform, software, or technology. We handle all technical aspects of deployment and maintenance.

    3. Service Tiers and Pricing

    3.1 Subscription Plans

    AnswerEdge offers multiple subscription tiers. The specific features, pricing, and included usage for each tier are described on our website at answeredge.ai and/or in a separate Order Form. In the event of a conflict between the website and an Order Form, the Order Form shall control for the applicable Client. Pricing is subject to change with thirty (30) days' written notice. If you do not agree to a price change, you may cancel your subscription effective at the end of your current billing period by providing written notice before the price change takes effect. Continued use of the Services after the effective date of a price change constitutes acceptance of the new pricing.

    3.2 Setup Fees

    A one-time setup fee may apply to cover initial agent configuration, call flow design, integration setup, testing, and go-live deployment. Setup fees are non-refundable once work has commenced.

    3.3 Voice Usage and Overage

    Each subscription plan includes a specified amount of voice usage (measured in minutes per billing cycle). If your usage exceeds the included allotment, overage charges will apply at the rate specified in your plan or Order Form. Overage rates are subject to change with thirty (30) days' written notice. Overage charges are billed monthly in arrears.

    3.4 Payment Terms

    Subscription fees are billed monthly in advance via the payment method on file (credit card, debit card, or ACH). Setup fees are invoiced separately and are due upon receipt unless otherwise specified. All fees are quoted and payable in U.S. dollars. Late payments may incur a late fee of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) on the outstanding balance.

    4. Term and Termination

    4.1 Initial Term

    The initial term of your subscription begins on the date your AI agent goes live ("Go-Live Date") and continues for a minimum of sixty (60) days (the "Minimum Term"), unless a different initial term is specified in your Order Form.

    4.2 Renewal

    After the Minimum Term, your subscription automatically renews on a month-to-month basis at the then-current rates unless either party provides at least fifteen (15) days' written notice of non-renewal before the end of the current billing period.

    4.3 Termination for Cause

    Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within fifteen (15) days after receiving written notice of the breach.

    4.4 Effect of Termination

    Upon termination: (a) we will disable your AI agent and cease answering calls on your behalf; (b) you remain responsible for all fees accrued through the termination date, including any overage charges; (c) we will delete your configuration data and call records within ninety (90) days of termination, unless you request earlier deletion or applicable law requires longer retention; and (d) any phone numbers provisioned specifically for your service will be released.

    4.5 Early Termination During Minimum Term

    If you terminate during the Minimum Term for reasons other than our material breach, you will be responsible for the remaining monthly fees due through the end of the Minimum Term.

    5. Client Obligations

    You agree to:

    • Provide accurate and complete business information during onboarding, including your business name, services offered, pricing, hours of operation, scheduling preferences, and any other information necessary for us to configure your AI agent.
    • Review and approve call flow scripts and agent configurations before go-live.
    • Promptly notify us of any changes to your business information, services, pricing, hours, or contact details that may affect agent performance.
    • Ensure that your use of the Services complies with all applicable federal, state, and local laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), state consumer protection laws, and industry-specific regulations.
    • Not use the Services for any unlawful, fraudulent, deceptive, or abusive purpose.
    • Not use the Services to initiate unsolicited outbound calls or messages without proper consent from the recipients, except as expressly configured and agreed upon (e.g., webform follow-up for leads who have submitted their information).
    • Maintain appropriate business licenses and insurance for your operations.

    6. AI Disclosure and Regulatory Compliance

    6.1 AI Disclosure to Callers

    Our AI agents are designed to disclose their AI nature to callers at the beginning of each interaction, in compliance with applicable federal and state disclosure requirements. You acknowledge and agree that callers to your business will be informed they are speaking with an AI-powered system.

    6.2 Call Recording

    Calls handled by our AI agents may be recorded and transcribed for quality assurance, service optimization, and record-keeping purposes. Our agents are configured to provide a call recording disclosure at the beginning of each call. You are responsible for ensuring that call recording practices comply with applicable laws in your jurisdiction and the jurisdictions of your callers. AnswerEdge follows all-party notification as a default practice, regardless of individual state requirements, to ensure the broadest compliance.

    6.3 TCPA Compliance

    You acknowledge that AI-generated voice calls are classified as "artificial voice" calls under the Telephone Consumer Protection Act (TCPA) pursuant to the FCC's February 2024 Declaratory Ruling. For any outbound calling features (such as webform follow-up), you are responsible for obtaining and maintaining all required consents from recipients prior to enabling outbound AI calls. AnswerEdge will configure outbound features only upon your written confirmation that proper consent has been obtained. AnswerEdge is not responsible for your failure to obtain or maintain required consents.

    6.4 Industry-Specific Compliance

    The Services are designed for general business use. If your business operates in a regulated industry (e.g., healthcare, financial services, insurance, legal), you are responsible for ensuring that your use of the Services complies with applicable industry-specific regulations (e.g., HIPAA, PCI-DSS, state insurance regulations). AnswerEdge does not provide HIPAA-compliant, PCI-compliant, or other industry-specific compliance guarantees unless expressly stated in a separate written agreement.

    7. Data Ownership and Privacy

    7.1 Client Data Ownership

    You retain ownership of all business information you provide to us and all caller data collected through the Services on your behalf ("Client Data"). Client Data includes caller names, phone numbers, addresses, service requests, appointment details, and any other information collected during AI-handled interactions.

    7.2 License to Process

    You grant AnswerEdge a limited, non-exclusive license to use, process, store, and transmit Client Data solely for the purpose of providing, maintaining, and improving the Services. This license terminates upon the termination of these Terms, subject to our data retention obligations.

    7.3 Data Processing

    AnswerEdge processes Client Data using third-party infrastructure providers, including but not limited to AI voice platforms, integration tools, cloud hosting services, and payment processors. Our use of third-party providers is governed by our agreements with those providers and is described in our Privacy Policy.

    7.4 Data Security

    We implement commercially reasonable administrative, technical, and organizational security measures to protect Client Data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

    7.5 Privacy Policy

    Our collection, use, and disclosure of personal information is further described in our Privacy Policy, available at answeredge.ai/privacy. The Privacy Policy is incorporated into these Terms by reference.

    8. Intellectual Property

    8.1 AnswerEdge IP

    AnswerEdge retains all rights, title, and interest in and to the Services, including all underlying technology, software, AI models, conversation flow templates, scripts, processes, methodologies, and know-how. Nothing in these Terms grants you any ownership interest in our intellectual property.

    8.2 Client Brand

    You grant AnswerEdge a limited license to use your business name, branding, and voice/persona specifications solely for the purpose of configuring and operating the AI agent on your behalf during the term of these Terms.

    8.3 Feedback

    If you provide feedback, suggestions, or ideas regarding the Services, you grant AnswerEdge an unrestricted, perpetual, irrevocable, royalty-free license to use such feedback for any purpose, including improving the Services.

    9. Representations and Warranties

    9.1 Mutual Representations

    Each party represents and warrants that: (a) it has the legal power and authority to enter into these Terms; (b) these Terms constitute a valid and binding obligation; and (c) entering into these Terms does not violate any other agreement to which it is a party.

    9.2 AnswerEdge Warranties

    AnswerEdge warrants that the Services will be provided in a professional and workmanlike manner consistent with generally accepted industry standards. We do not warrant that the Services will be uninterrupted, error-free, or that the AI agent will handle every call perfectly. AI technology has inherent limitations, and some calls may require human follow-up.

    9.3 Disclaimer

    EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." ANSWEREDGE DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

    10. Limitation of Liability

    10.1 Limitation

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ANSWEREDGE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE TOTAL FEES PAID BY YOU TO ANSWEREDGE DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

    10.2 Exclusion of Consequential Damages

    IN NO EVENT SHALL ANSWEREDGE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA, OR LOSS OF GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF ANSWEREDGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    10.3 Specific Exclusions

    Without limiting the foregoing, AnswerEdge shall not be liable for: (a) any errors, inaccuracies, or omissions in information provided by the AI agent to callers; (b) any missed calls, dropped calls, or service interruptions caused by third-party platforms, telecommunications providers, or internet connectivity issues; (c) any business decisions made by callers based on information provided by the AI agent; (d) any losses arising from your failure to provide accurate business information for agent configuration; or (e) any claims by third parties arising from the operation of the AI agent on your behalf.

    11. Indemnification

    You agree to indemnify, defend, and hold harmless AnswerEdge and its members, managers, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law, rule, or regulation; (c) your failure to obtain required consents for outbound communications; (d) any claim that your business information or content provided to us infringes the rights of a third party; or (e) any claim by a caller or third party arising from the AI agent's operation on your behalf, to the extent such claim does not arise from AnswerEdge's gross negligence or willful misconduct.

    12. Confidentiality

    Each party agrees to keep confidential all non-public information disclosed by the other party in connection with these Terms ("Confidential Information"). Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of the disclosing party's Confidential Information; or (d) is required to be disclosed by law, regulation, or court order. Each party's obligation of confidentiality survives for two (2) years following termination of these Terms.

    13. Service Availability

    AnswerEdge strives to maintain high availability of the Services. However, the Services depend on third-party infrastructure and telecommunications networks that are outside of our direct control. We do not guarantee any specific level of uptime or availability. Scheduled maintenance will be communicated in advance when reasonably practicable. We are not liable for service interruptions caused by third-party platform outages, telecommunications failures, internet connectivity issues, or force majeure events.

    14. Case Studies and References

    With your prior written consent, AnswerEdge may use your business name and a general description of the Services provided to you in marketing materials, case studies, and client references. We will not disclose specific call data, financial information, or other confidential business details without your express permission.

    15. Modifications to Terms

    We may update these Terms from time to time. If we make material changes, we will notify you by email at least thirty (30) days before the changes take effect. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you may terminate your subscription in accordance with Section 4.

    16. Governing Law and Dispute Resolution

    16.1 Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

    16.2 Dispute Resolution

    Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiation between the parties for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, either party may pursue resolution through binding arbitration administered by the American Arbitration Association in Mecklenburg County, North Carolina, or through litigation in the state or federal courts located in Mecklenburg County, North Carolina. Each party consents to the exclusive jurisdiction and venue of such courts.

    17. General Provisions

    17.1 Entire Agreement

    These Terms, together with the Privacy Policy and any Order Forms, constitute the entire agreement between you and AnswerEdge with respect to the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

    17.2 Severability

    If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

    17.3 Waiver

    No waiver of any provision of these Terms shall be effective unless in writing and signed by both parties. No failure or delay in exercising any right under these Terms shall constitute a waiver of that right.

    17.4 Assignment

    You may not assign or transfer these Terms or any rights hereunder without our prior written consent. AnswerEdge may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

    17.5 Force Majeure

    Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, telecommunications failures, third-party platform outages, pandemics, or other force majeure events.

    17.6 Notices

    All notices under these Terms shall be in writing and sent to the email address associated with your account or to hello@answeredge.ai for notices to AnswerEdge. Notices are deemed received upon confirmed delivery.

    17.7 Independent Contractors

    The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.

    Contact Information

    AnswerEdge LLC
    Email: hello@answeredge.ai
    Website: answeredge.ai