74%
of contractor calls go unanswered
GCs are on job sites managing crews, subs, and timelines — not by their phones. Research of 45 contractors over 7 months found 74% of calls go unanswered. Every missed call is a bid you never got to submit.
NextPhone Contractor Call Study, 2025–2026
$3,500
average general contracting job
A single missed call at a 20% booking rate represents $700 in expected revenue. Miss 10 calls per month and that's $84,000 annually — from calls you never knew you missed.
NextPhone / IBISWorld Contractor Industry Data, 2025
$45K–$120K
lost annually to missed calls per contractor
Based on data from 1,200+ contractors across HVAC, plumbing, electrical, and general contracting. For GCs handling larger remodels and commercial work, annual losses can exceed $200,000.
CallBird Contractor Revenue Study, 2024–2025
78%
of customers hire the first contractor to respond
You can have the best crew, the best reviews, and the fairest price — and still lose every job to a competitor who picked up the phone first.
MIT / InsideSales.com Lead Response Research